I wish I knew why Tesco has decided to change the store around. I knew where everything was last time I went to the big store and I always write my shopping list so that it's in the right order to save me time. The first problem I had this morning was finding a small trolley in the car park. After going round the whole car park I was lucky to find one, yet three weeks ago they had dozens of these and nearly all were new but I couldn't find them hiding anywhere today.
Then as I got nearer the entrance I saw that the cash dispensing machines had been moved and instead of the 'hole in the wall' they are now 'hole in a hut'. It doesn't look very secure either, if anyone came along with a small digger they would soon make light work of that!
As I got into the store entrance there was a great big notice to say that they were 'improving our store'. Some of the things include more trolleys! I should jolly well think so but I can't see why we would need 'a hot pie cabinet'.
Anyway, my shopping took me longer than it usually does and all the way around the store shoppers were stopping each other asking if they had seen the apple sauce or the canned fruit! I had difficulty finding batteries but eventually, I had all the shopping on the list and got to the checkout.
The young man at the checkout has often served me before and always has a chat so today I said to him about things being moved and making it harder for everyone. He agreed and said "That's what Tesco does!". Then I told him about all the empty cabinets with notices on them that tell shoppers what they can find there in two weeks. I said that I wanted to know where it was TODAY, never mind in two weeks. I also pointed out that it would have been a bigger help to all shoppers if they had put another notice on the shelves to tell shoppers where they could find the items that had lived there before they were moved. He agreed with me and said he would pass that on to the manager.
When I came out and started crossing the car park I became aware that I was being followed. "It's broad daylight" I thought "so no-one is going to attack me here as there are too many people about". As I got to the car a large man said "Here, let me help you, then may I have your trolley! I can't find any this morning!". He kindly put my shopping in the car and as we were talking another lady came up and asked if he had finished with the trolley! We all stood there having a grumble and I did warn them both that they wouldn't find anything where it was a week ago!
Next time I have to go there, I hope they have more smaller trolleys and notices to tell us where things are now.
Hi Grandma,
ReplyDeleteStores also perform that madness here in the states. Some idiot with a degree in business management must have conjured the idea that if they toss everything around in the store, confused shoppers will look at more things and make more impulse buys.
I'd like to find that genius and make him or her, put everything back where it used to be all by themselves!
Nothing ticks me off more than someone trying to manipulate me like I'm some sort of lab rat in a maze.
Hi Robin!
ReplyDeleteI suppose it is someone with a degree as you said but he's probably in his late 20's and never had to do a week's shopping in his life!
I have never believed in the psychology of sales even when I was a salesperson for ITT World Directories selling advertising for Yellow Pages many years ago. They taught me one way and I did my own thing... very successfully!