What a rip off!

A couple of months ago I bought Eden a pair of ankle boots that were half price in Primark's sale so I only paid about £7.99p for them. When she came over at the weekend she said that the heels were wearing down a bit so I looked at them and said that it was only in one place so I would get some metal segs fitted when we went into town. Although they were very cheap, she likes them a lot and they do look very smart. As we only have one shoe repairer, Timpson's, in the centre I went in there and told the man what I wanted. He took the boots and put a ticket on them but said that they needed full heels and it would be £12.95p and take an hour but they also needed the soles done too so that would be £20 altogether. I said I did not want the soles done as the boots had cost less than £8 and as I was not going to hang around for an hour he could give me the boots back and I would get them done in the week. I knew Eden would be disappointed so in the end I paid up the £12.95p and he said they would be ready in 40 minutes. We went off to do some shopping and came back and collected the boots. I will never use that shop again because he would not give me what I originally asked for, he was very rude and his main aim seemed to be to make as much money as possible from every customer. 'Customer service' and the customer always being right just did not mean anything to him.